1. Booking Confirmation
A booking is considered confirmed after the required advance payment has been received and our team has sent confirmation by WhatsApp or email. The confirmation may include the vehicle category, travel dates, pickup details, route, inclusions, exclusions and payment schedule.
2. Cancellation by the Customer
Cancellation requests must be sent through WhatsApp or email from the contact details used for the booking. Refund eligibility is calculated from the scheduled pickup time.
| Cancellation time | Standard refund eligibility |
|---|---|
| More than 7 days before travel | Full refund of the amount received by us, after deducting non-refundable third-party charges and payment fees. |
| 3 to 7 days before travel | Up to 50% refund of the eligible amount. |
| Less than 72 hours before travel | No refund unless different terms were confirmed in writing. |
| No-show or cancellation after pickup time | No refund. |
3. Non-Refundable Charges
The following charges may be fully or partly non-refundable once reserved or purchased:
- Ranthambore and other wildlife safari permits or entry bookings.
- Non-refundable hotel reservations.
- Monument, event, guide or activity tickets already purchased.
- Special vehicle arrangements made specifically for the booking.
- Third-party supplier charges that cannot be recovered.
- Bank, card, payment gateway or currency conversion charges.
4. Date or Itinerary Changes
We will try to accommodate changes to travel dates, pickup location, route, vehicle or itinerary, subject to availability. A revised price may apply when the number of days, kilometres, vehicle category, permits, hotels or third-party services change.
A date-change request is not treated as confirmed until it is accepted by us in writing.
5. Refund Processing
Approved refunds are normally initiated to the original payment method within 5 to 10 business days. The time required for the amount to appear in your account depends on your bank or payment provider. Refunds may be issued in Indian Rupees, and exchange-rate differences are not reimbursed.
6. Cancellation by Rajasthan Travel With Driver
If we are unable to provide the confirmed service because of an operational issue within our reasonable control, we will try to offer a suitable replacement vehicle or alternative arrangement. When no reasonable alternative is available, we will refund the amount paid to us for the unavailable service.
7. Force Majeure and Events Beyond Our Control
We are not responsible for delay, route change, missed sightseeing or cancellation caused by events beyond our reasonable control, including severe weather, flood, road closure, strike, curfew, accident, political disturbance, natural disaster, pandemic, government restriction, permit suspension or attraction closure.
Where possible, we will help rearrange the service. Any extra cost for accommodation, alternative transport, permits or route changes will be discussed with the customer.
8. Pickup Delays and Waiting Time
Please be ready at the confirmed pickup time. Significant customer delays may reduce sightseeing time or create additional waiting, parking, driver allowance or vehicle charges. Missed services caused by late arrival, incorrect pickup details or unreachable contact numbers are not refundable.
9. Early Termination of a Tour
If a customer voluntarily ends a tour or service after it has started, unused days, kilometres or sightseeing stops are generally non-refundable. Any exception must be approved by us in writing.
10. Questions and Disputes
Please contact us promptly with your booking reference, travel date, payment details and reason for cancellation. We will review the booking confirmation and supplier conditions before communicating the eligible refund, if any.
11. Contact Us
Rajasthan Travel With Driver
Plot No. 71, Annu Vihar, Gokulpura, Jhotwara, Jaipur, Rajasthan 302012
Phone / WhatsApp:
+91 78500 44731
Email:
info@rajasthantravelwithdriver.com